Privacy Policy OhTogel Malaysia

1Identification

OhTogel ("we", "Platform") takes the privacy of every user who entrusts us with their data seriously. This Privacy Policy clearly explains what information we collect, why we need it, and how we manage it responsibly.

This policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices. It applies to all ohtogel platform users, including website visitors, registered members, and any party interacting with our services.

By continuing to use the ohtogel platform after any updates to this policy, you confirm your acceptance of those changes. We recommend reviewing this page from time to time.

2Personal Data We Collect

OhTogel collects various types of information depending on how you interact with our platform. Below is a comprehensive overview of the data collected:

2.1 Information You Provide Directly

• Registration information: Full name, national ID number, date of birth, email address, phone number, and password.
• Verification documents (KYC): Copies of your ID card, passport, or other identity documents; proof of address such as utility bills or bank statements.
• Financial information: Bank account details for deposit and withdrawal purposes. We do not store credit/debit card information directly — transactions are processed through certified payment providers.
• Communications with us: Records of customer service conversations, complaints, and feedback you have submitted.

2.2 Automatically Collected Information

• Log data: IP address, browser type, operating system, pages visited, and session duration.
• Game activity data: Betting records, in-platform transactions, wins and losses, and usage patterns.
• Device data: Device identifiers, mobile app information, and language settings.
• Cookie data: Session data and user preferences stored via cookies.

3How We Use Your Data

Collected data is used solely for legitimate and reasonable purposes. ohtogel does not use your data for any purpose unrelated to platform operations without your consent:

3.1 Platform Operations

• Member account creation, verification, and management.
• Processing deposits, withdrawals, and in-platform transactions.
• Providing effective and responsive customer support.
• Maintaining game session continuity and keeping activity records.

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and illegal activity.
• Complying with applicable legal and regulatory requirements.
• Conducting required anti-money laundering (AML) checks.
• Maintaining records for internal and external audit purposes.

3.3 Service Improvement

• Analyzing usage patterns to improve the user experience.
• Refining game recommendations based on your preferences.
• Testing and developing new platform features.

3.4 Marketing Communications

With your consent, we send promotions, exclusive offers, and updates related to ohtogel. You can unsubscribe from marketing communications at any time from your account settings.

4Data Sharing with Third Parties

OhTogel does not sell your personal data. However, there are limited situations where we need to share certain information:

4.1 Service Providers

We work with third-party service providers that support platform operations, including payment providers, game providers, and customer service platforms. All providers are bound by strict data protection agreements and may only use your data for purposes we specify.

4.2 Legal Requirements

OhTogel may disclose your data to competent authorities when required by law, court order, or to comply with a legitimate law enforcement investigation.

4.3 Platform Integrity Protection

In cases involving fraud, money laundering, or serious security threats, ohtogel reserves the right to share relevant information with appropriate industry bodies or authorities.

5Cookies and Tracking Technologies

Ohtogel uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how the site is used to help us make improvements.
• Functional Cookies: Remembering your preferences such as language, region, and display settings.
• Security Cookies: Detecting suspicious activity and protecting your account from unauthorized access.

5.2 Cookie Controls

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ohtogel platform. Essential cookies cannot be disabled as they are required for security and core functionality.

6Data Security

Protecting your data is ohtogel's highest priority. We implement multiple layers of security to keep your information safe:

• Encryption in transit: SSL/TLS 256-bit for all data transmitted between your device and our servers.
• Encryption at rest: Sensitive data is encrypted in the database using AES-256 algorithms.
• Access controls: Access to user data is restricted to staff with a legitimate business need only.
• Continuous monitoring: Our systems are monitored 24 hours a day to detect and respond to any security threats.
• Two-Factor Authentication: 2FA is available and recommended for all member accounts.
• Regular security audits: We conduct regular security assessments by independent third parties.

7Data Retention Period

OhTogel retains your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law:

• Active account data: Retained for the duration your account is active and for a period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia financial legal requirements.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, in line with AML requirements.
• Security logs: Retained for 2 years for fraud detection and investigation purposes.
• Communication data: Customer service records are retained for 3 years.

Once the retention period expires, data is securely deleted or anonymised in accordance with our standard procedures.

8Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ohtogel:

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.

8.2 Right of Rectification

If you find that the personal data we hold is inaccurate or incomplete, you have the right to request a correction. You can update basic information directly from your account profile.

8.3 Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example while a dispute about data accuracy is ongoing.

8.4 Right to Withdraw Consent

For data processing that relies on your consent (such as marketing communications), you may withdraw your consent at any time without affecting the validity of processing that has already taken place.

9Children's Privacy

The ohtogel platform is strictly prohibited for individuals under 18 years of age. We do not intentionally collect or process personal data from children.

If we find that we have collected data from a minor, the account will be closed immediately and the related data will be deleted as soon as possible. If you believe a child has registered an account on our platform, please contact us right away.

10Changes to the Privacy Policy

OhTogel reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.

For significant changes, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after such notice means you accept the updated policy.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how ohtogel handles your personal data, we strongly encourage you to reach out to us:

• Privacy Email: [email protected] (use subject: "Privacy Inquiry")
• Live Chat: Available 24/7 via the chat icon on the platform
• Response Time: We aim to respond to all privacy inquiries within 72 business hours

If you are not satisfied with how we handle your privacy complaint, you also have the right to refer the matter to the Department of Personal Data Protection Malaysia.

You may also refer to FAQ page for answers to common questions about accounts and privacy.

This policy was last updated on January 2026. It supersedes all previous versions of the ohtogel Privacy Policy.